Refund and Returns Policy
Effective Date: December 6, 2024
At LavoolBike, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward Refund and Returns Policy to make the process as smooth as possible. Please review this policy before initiating any returns or refunds.
If you have any questions or need assistance, please contact us at:
Contact Information:
Email: info@lavoolbike.com
Phone: (479) 262-6016
Street Address: 1815 N 29th St, Van Buren, Arkansas, 72956
Website: lavoolbike.com
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The product must be unused, undamaged, and in the same condition as when you received it.
- The product must be in its original packaging with all accessories, tags, and manuals intact.
- The return request must be made within 30 days of the purchase date.
Exceptions: Some items, such as custom or personalized products, may not be eligible for return unless defective.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at info@lavoolbike.com or call (479) 262-6016 to obtain a Return Merchandise Authorization (RMA) number.
- Once you receive the RMA number, pack the item securely in its original packaging.
- Include a copy of your receipt or proof of purchase inside the return package.
- Send the product to the return address provided by our customer service team.
Please note: You are responsible for the shipping costs associated with returns, except in the case of defective or damaged items.
3. Refund Process
Once we receive the returned product and confirm its condition, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow up to 14 business days for the refund to appear in your account, depending on your payment provider.
Note: Shipping fees are non-refundable, and restocking fees may apply for certain products.
4. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at info@lavoolbike.com or (479) 262-6016. We will arrange for a return or exchange at no additional cost to you. Please retain the original packaging and provide photos of the damage or defect to assist us in processing your request.
5. Exchanges
If you wish to exchange a product for a different size, color, or model, please contact our customer service team. If the item is eligible for an exchange, we will guide you through the process and, if necessary, issue a refund for the original product upon receipt of the returned item.
6. Non-Returnable Items
Some items are non-returnable, including:
- Gift cards
- Sale or clearance items
- Customized or personalized products
Please ensure that you check the product descriptions and policies before purchasing.
7. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your bank or credit card provider. If you still have not received your refund, please contact us at info@lavoolbike.com, and we will assist you further.
8. Changes to the Refund and Returns Policy
We may update this Refund and Returns Policy periodically to reflect changes in our services, products, or legal obligations. The “Effective Date” at the top of this page will reflect the most recent update. We encourage you to review this policy periodically for any updates.